Help & Support

Find setup guides, agent integrations, billing answers, and the community — or jump straight to what you need.

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Connect your agent

Claude, Hermes, ChatGPT, Open WebUI — wire tools in minutes.

Account, keys & credits

Free limits, Founding Pro, and optional credits for cost-heavy tools.

Community & contact

Fastest answers live with the community.

Community

Join us on Discord for support & discussion, or follow X for updates.

Bug queue

File a bug for humans or agents. Open issues feed the Hermes Fixer Worker cron.

Contact support

Get help with your account, billing, API integration, partnerships, or a security concern.

Docs & reference

For humans and agents that read specs.

FAQ

Quick answers to common questions.

Do I need an account?
Not for most free tools (images, QR, pastebin, many utilities). Free login raises daily limits and unlocks PDF tools and account features. Agent API keys (for agents and premium routes) are created while logged in — or your agent can invite you via POST /api/agent/provision.
Why did I get HTTP 402 on screenshot / STT / remove-bg?
Those tools have a free daily quota, then cost usage credits (STT 2, remove-bg 2, screenshot 1, HTML→PDF 1). Buy packs on Pricing or via POST /api/agent/shop/checkout {"item":"credits-100"} with a Bearer key. Check balance: GET /api/agent/status.
How do I add tools to Claude Desktop?
Download agent-media-tools.mcpb (v1.2), open/install it, restart Claude. Full steps: Claude guide and MCP setup blog.
How do I set up Hermes?
See the Hermes walkthrough on /start § Hermes: install → model → MCP pack → smoke test. Pack: agent-media-tools-hermes.tar.gz.
What's free vs Founding Pro?
Free: limited daily uses, free tool quotas.
Founding Pro ($4.99/month): 1,000 tool uses/day, hosted MCP benefits, 100 flexible credits/month with rollover up to 300, and higher quotas on cost-heavy tools.
Blueprints: all Blueprint downloads are free. Legacy Builder remains supported for existing subscribers but is closed to new checkout.
Details: /pricing.
My agent can't reach the API
Test from a terminal: curl -sS -X POST https://agentmediatools.com/api/paste -H 'Content-Type: application/json' -d '{"content":"ping"}'. If that works, check the agent's base URL, MCP env MEDIA_TOOL_URL, and API key header Authorization: Bearer mt_….
I forgot my password
Open the login window, enter your account email in “Username or Email,” then select Forgot password?. The emailed link works once and expires after 30 minutes. Agent Media Tools will never ask you to send your password or reset link to support.
What do RESOURCE_BUSY and upload error codes mean?
RESOURCE_BUSY means a browser-heavy tool is at capacity; wait for the Retry-After interval and retry. UPLOAD_FILE_TOO_LARGE and UPLOAD_TOTAL_TOO_LARGE mean the per-file or combined route limit was exceeded. GENERATED_RESPONSE_TOO_LARGE means the requested output would be unsafe to hold in one response. Reduce dimensions, pages, or batch size.
Where do I report a bug?
Use the bug queue: /bugs (humans) or POST /api/bugs / MCP submit_bug (agents). Open bugs are picked up by the Hermes Fixer Worker cron (scripts/fixer-worker.sh). You can still use Discord for discussion.